Privacy policy regarding the processing of personal data of customers and website users

LAMCO VOLTWORKS BV (hereinafter “we”, “us” and “our”) understands the importance of the privacy of its customers and users of its website and the protection of their personal data. This policy explains how we handle and process your personal data.

1. Scope

LAMCO VOLTWORKS BV, with registered office at Frankrijklaan 27, 8970 Poperinge, registered in the Crossroads Bank for Enterprises under number BE0795314282, manages this website. We act as the controller for the processing of the personal data of our customers and website users.

We consider it important to create and maintain an environment in which our customers can trust that their data will not be misused. We comply with the regulations applicable to data protection, such as Regulation (EU) 2016/679 (also known as the General Data Protection Regulation, hereinafter “GDPR”) and the Belgian Data Protection Act. The aforementioned regulations concern the protection of personal data and grant you rights with regard to such personal data.

The purpose of this policy is to indicate which personal data we collect, how we use your data after you have visited our website, and to assure you that we process your data in an appropriate manner.

This privacy policy and the terms of use apply when you visit our website. The application of any conditions other than those included herein is expressly prohibited, unless we have expressly granted you prior written consent. In the latter case, this policy applies in addition to the specific agreement. Use of this website, the platform and the content included therein is only permitted in accordance with this policy. Use of this website, the platform and the content included therein is permitted only subject to compliance with the full text of this policy.

2. What type of personal data do we collect?

It is not necessary to provide personal data in order to use most parts of our website.

We collect and process the following categories of personal data for the purposes listed below:

Name, form of address, address;
Contact details (email address, telephone number);
Company;

Additional or optional data are provided by completing forms on our website or when we contact you (by telephone, email, or at trade fairs or events).

We also collect and process data obtained via our website or the devices you use. The collected data may include:

Login details (username and password) for the section of the website reserved for customers;
Location data (collected via social media or the IP address of your device; GPS signals sent by your mobile device);
Data collected through cookies, web beacons or from the internet. These data are collected automatically and may relate to the website you visited before navigating to our website or the website you visited after leaving our website. We may also collect data about the website pages you visited, your IP address, the type of browser you use, access time and your operating system. Please read our cookie policy (https://lamcovoltworks.popweb.be/nl/cookie-policy) to learn more about how we use cookies.
Data obtained from other websites, for example if you ask us to link your Facebook account;
We may record telephone conversations for quality monitoring and training purposes.

We may also collect data from the public domain to verify previously collected data or to manage or expand our activities.

3. Why do we collect these data and on what legal basis?

We collect the above-mentioned data to create a profile in order to understand your needs and provide you with better service, and for the following specific purposes:

To respond to your (online) questions about our products or services, to provide information about our products and to follow up on online offers.
To deliver the products and services you have ordered.
To provide access to the online customer platform where you can:
– Place orders
– Check delivery conditions
– Review your customer history and warranties
– Review data generated by our machines and made available on our cloud platform. These data, relating to [the operation and performance of the machines/activities, performance and use of the machines by employees], are available to you via a personalized account after logging into the platform.
To verify your identity and financial data related to payments for our products or services.
To improve our products or services.
To investigate complaints about our products, services or website.
To comply with legal and regulatory obligations as well as compliance requirements.
To analyze and monitor the use of accounts to prevent, investigate or report fraud, terrorism, deception, security incidents and criminal activities to the relevant authorities.
To send periodic emails with offers about our products and services, special offers or other information that we believe may be of interest to you.
To contact you from time to time for market research purposes. We may contact you by email or telephone.
To process your personal data for specific purposes as indicated on specific forms on our website, by written notice or by email.

We process the above-mentioned personal data on the basis of various processing grounds, as set out in Article 6(1)(a), (b), (c) and (f) of the GDPR.

The processing of your personal data is required to fulfill contractual obligations for the delivery of products or services in accordance with our agreements. When personal data are processed (for example, to prepare invoices or communicate with you) in the context of the performance of the agreement, we will retain the data for up to 10 years after the end of our commercial relationship in accordance with the applicable limitation period.

In some cases, it may be a legal obligation to process personal data and share them with third parties, such as government authorities for public administration purposes or anti-money laundering legislation.

In these cases, we have a legitimate interest in processing your personal data and contacting you in order to carry out our activities or provide you with information about our products, services, promotions and/or events. Your personal data are retained for up to one year after the termination of our commercial relationship.

If you are not a current customer, we will ask for your consent to provide you with information about our events, products and services for promotional purposes. In that case, we retain your personal data for one year.

4. How are your data used and shared?

We may share your personal data with:

Branches and subsidiaries; or
Third parties with whom you have asked us to share your personal data, such as SAP, HubSpot, LinkedIn, Facebook, Google, website platforms or other media, if you have asked us to link these to your account;

Based on our legitimate interest, we may also share your personal data with third parties who assist us with our products and services. Examples of third-party activities include hosting web servers, data analysis, marketing support providers and customer service. These companies have access to your personal data only when necessary to perform their activities. They are not permitted to use your data for other purposes.

Your personal data will not be sold or rented to third parties.

We may disclose your personal data to enforce our policies, to comply with our legal obligations, or in the interest of safety, public interest or law enforcement in any country where we have entities or subsidiaries. We may comply with a request from a law enforcement agency, regulatory authority or government body. We may also disclose data for the purpose of ongoing or planned legal proceedings or to protect our property, safety, persons or other rights and interests.

If LAMCO VOLTWORKS BV is sold or merges with another company, your data will be accessible to the advisor of the potential buyer and transferred to the new owners of the business. In that case, we will take appropriate measures to ensure the integrity and confidentiality of your personal data. The use of your personal data will always be subject to this policy.

5. Transfer of your personal data outside the European Economic Area

We do not transfer your personal data to third parties outside the European Economic Area.

6. Rights of the data subject

Data protection legislation provides for various rights for the data subject with regard to the processing of personal data in order to ensure that the data subject has sufficient control over the processing of their personal data.

You have the right to access the data we hold about you and to request and receive a copy of the personal data in our records. You have the right to request that outdated, incorrect or incomplete personal data relating to you be corrected, supplemented or erased when your personal data change. You also have the right to restrict the processing of your personal data and to object to such processing. You also have the right to receive the personal data you have provided to the controller in a structured, commonly used and machine-readable format, and to transmit them to another controller.

For more information about the processing of your personal data or if you wish to exercise your rights, you can contact us at mathieu.lamaire@lamcoservices.com.

Security

We make every effort to ensure the security of your data. We have taken reasonable technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure and/or unauthorized access to transmitted, stored or otherwise processed data. We draw your attention to the fact that the internet is an open network; we therefore cannot guarantee that unauthorized third parties cannot circumvent these measures or use your personal data for unauthorized purposes.

This website may contain links to third-party websites. We are not responsible for the content of these websites, nor for the privacy standards and practices of the relevant third party. You should read and understand the privacy policy of the relevant third party and website before accepting cookies and visiting a website, to ensure that your personal data are adequately protected.

7. Terms of use and liability

A. Rights to the website and materials – Permitted use

Our website and the materials available thereon (for example texts, images, videos, data, software, brands and trademarks and other data) are protected by intellectual property rights and other rights held by us, our affiliated companies (parent companies, affiliates or subsidiaries) and/or licensors.

The visitor to the website and any other platforms (customer section) is permitted to consult the website, the platform and the materials for personal purposes. This right of use is non-exclusive and non-transferable, and we reserve the right to withdraw this right at any time and without justification. Any other use of any element of the website and/or platform (i.e. reproduction, modification, publication or any other form of distribution) is prohibited unless we and/or the licensors have expressly granted prior written consent.

B. Prohibited use of the website and materials

You undertake not to use the website, the platform and the materials (1) unlawfully and/or for unlawful purposes; (2) in a way that damages, alters, interrupts, suspends or impairs their operation; (3) to distribute or install computer viruses or to distribute or install material that is offensive, obscene, threatening or otherwise inconsistent with the intended use of the website and platform; (4) to infringe the rights of third parties or our rights to privacy, personal data protection or intellectual property; (5) to distribute or install material for marketing or advertising purposes without our prior consent and only insofar as the recipient has requested such material.

C. Liability

We make every effort to ensure that the information we add to our website and platform is as complete, correct and up to date as possible, although we cannot guarantee that the information provided is free from errors. The information is not directed at specific persons or organizations and may therefore not be complete, relevant or accurate.

The information should not be regarded as professional or legal advice (for which a specialist should always be consulted). The user is responsible for the use of the website, the platform and its data. We disclaim all liability for any damage caused by any errors on this website.

We make every reasonable effort to limit technical malfunctions. However, errors and disruptions may occur when using the website or platform, which may hinder their availability or operation. The website, the platform and their content are provided “as is” and we accept no liability for matters arising from the use of our website, platform or their content.

The website pages or platform may contain links to external websites for the content of which we accept no liability whatsoever. We will not be held liable for material and information added to the website or platform by users. The user is obliged to indemnify and hold us harmless from all damage attributable to such material and information.

8. Applicable law and jurisdiction

Belgian law applies to our website, this policy and any disputes that may arise in this respect. In the event of a dispute, only the courts of the Enterprise Court of Ghent, Ypres division, shall have jurisdiction.

9. Changes to this policy

LAMCO VOLTWORKS BV may amend or update this policy to provide information on how we process your personal data at that time. The updated version of this policy is available on the same website and enters into force upon publication. Please visit this webpage regularly to ensure that you remain informed about how we collect and process personal data, how and under what circumstances we use your personal data, and when we share your personal data with third parties.

Version 25-11-2025

All information: mathieu.lamaire@lamcoservices.com